Refund policy

TAG Trademark Refunds Policy

Refunds for the TAG trademark application service are strictly limited. A refund will only be issued if the application is filed with the wrong words or logos, or if the wrong trademark classes are submitted. Customers acknowledge that all UK Intellectual Property Office (IPO) fees are non-disbursement costs and are non-refundable, except in cases of a material error caused by the service provider.

Refunds are not available for IPO decisions, including refusals, oppositions, or objections, nor for any delays, processing errors, or administrative issues outside the control of the service provider. Refunds will also not be provided for changes requested by the customer after the application has been submitted or for any errors caused by the customer in the application process.

By using the TAG trademark service, customers confirm that they have provided complete and accurate information for the application and understand that errors not attributable to the service provider will make them ineligible for a refund. The service provider will not be liable for any losses, costs, or damages arising from IPO decisions, third-party actions, or delays not caused by the service provider. Liability for refunds is strictly limited to the fees paid for the TAG trademark application service.

This Refunds Policy forms part of the Terms of Business, and by using the service, customers agree to be bound by these terms, including all limitations, disclaimers, and eligibility criteria described herein.